How do I get the exclusive Eat Your Coffee socks?
Just back the campaign within the first 24 hours (before 10 AM on Wednesday 9/20) and we’ll automatically ship you your exclusive Eat Your Coffee socks with your other rewards in December 2017!
Last updated: September 19, 2017 06:43
Will we actually deliver your bars and perks by December 2017?
Yes! We have plans to go into production in November 2017 and deliver before December 31st 2017.
On our first campaign back in 2015, we also promised to deliver bars within 75 days after our campaign ended…AND WE DID EXACTLY THAT!
Last updated: September 19, 2017 06:41
How do I choose the flavors I want?
At the end of the campaign, we will send out a survey where you will tell us what flavors you want (Fudgy Mocha Latte, Toasted Coconut Mocha, Salted Caramel Macchiato, and/or Peanut Butter Mocha), your shipping address, and other info.
Last updated: September 19, 2017 08:04
Can I double up these perks to get more boxes of bars?
You can only back the campaign once per account.
However, at the end of the campaign, we will be sending out a survey. At that time, you will have the opportunity to purchase more bars, swag, and other perks that you might have missed out on or just want more of!
Last updated: September 19, 2017 08:07
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.